In setting a new president starting today Aurora will not longer allow its loss mitigation (loan modification and short sale representatives) to message their processing department representatives. Due to the high volume they are being instructed to only transfer you to their voice mail and/or document the account that you called. They too along...
While processing short sales through the Equator system, once known as REOTrans around this time last year, we received a new message notice advising that they were completing the valuation part of the process. This is a relatively new in the sense that it has only been in the past month couple of months that...
BAC Home Loans Servicing, LP., or Bank of America, wants you to know what all those auto responders mean. In a recent email sent out on August 17, 2010, BAC sent a message about the changes that had taken place over a month ago on July 15th to their partner’s website (Equator.com). It goes into explaining...
Many times we find the homeowners wait till the last minute to find assistance. As homeowners used to have a little more leniency during the slow times but now an already battered system is starting to fight back. At this time CalHFA is another lender in a long line of mortgage servicers tightening up their guidelines. They have...
At time it seems that short sale isn’t going anywhere. At times it could be a snafu on the servicing side or some missing items but sometimes it is because you may have missed a step that is not always necessary. We have done hundreds of short sale for our clients and many through...
Have you been calling BAC/Countrywide and gotten a message that their systems are down and that you should call back? Ask their agents and, “they’ve never heard about it”. We just called right back and in less than 10 seconds we were on the phone with an agent. Seems if they can get you...