It is important that while servicing your client’s loans with PNC Bank that you understand their Pay Off Statement Request Guidelines. Often when ordering a pay off it is no more than a request by phone but every so often you come across a lender that asks for you to request it in writing....
Posts Tagged ‘ phone call ’
CitiMortgage: Allowing extended verbal authorizations – Thank you, NO MORE FAXING LOAs
Starting last month CitiMortgage, a CitiGroup company, is one of the few lenders that allow the homeowners to call in and verbally authorize the lender to speak to their 3rd parties as opposed to having to submit this in writing. Most lenders allow for a 1 time verbal authorization but in many cases it...
Chase Recovery Department: Out for Blood? Well anything they can get at least.
Chase is seemingly not hurting these days as the recovery department is on a set course to collect a minimum of 70% for a full release of the deficiency balance to be released. Now to anyone paying 70K on a 100K debt is a savings of 30K (which by the way the IRS does...
Bank of America: How long before they respond using Equator?
Due to our volume of business with Bank of America we frequently get asked approximately how long it takes us to process a short sale with Bank of America or BAC Home Loans Servicing, LP and, like most lenders, who have a very large volume of short sales (which is most) Bank of America’s...
Wells Fargo: Wachovia redacts online payment options during MHA Loan Modification review.
Our customers who make their mortgage payments online to Wachovia (now part of the Wells Fargo family of owned companies) from time to time find that their account will generally make have some changes made to their file in Wachovia’s online payment system when applying for different types of mortgage workouts. It is not...
BAC Home Loan Servicing LP: Bank of America’s Updated Verbal Authorizaiton Policy.
BAC Home Loan Servicing LP, the behemoth, has combined to become one of the largest loan servicers, if not THE largest loan servicer in the world. It doesn’t come though without changes. Week 2 of “Integration” brings on the new policy about authorizing 3rd parties verbally. While some companies such as IndyMac accept 7...
Bank of America: Small Changes in the MHA (HAMP/HASP) Programs.
Bank of America, much like the rest of the industry, has their own interpretation of what should be done for its mortgagors and how to interpret what the MHA/HAMP/HASP programs mean to them. Financial statements seemingly are a thing of the past for this review as they require the homeowner to verbally quote their...
IndyMac Mortgage Services (One West Bank) allowing verbal authorizations.
IndyMac Mortgage Services, a One West Bank, FSB company, is one of the few lenders that allow the homeowners to call in and verbally authorize the lender to speak to their 3rd parties as opposed to having to submit this in writing. Most lenders allow for a 1 time verbal authorization but in many...