Lenders are known for not playing by the rules. In many cases their underhanded tactics used to collect from consumers have become against the law with the passing of the Fair Debt Collection Practices Act (FDCPA) of 1966. The FDCPA is a federal law which governs the guidelines that debt collectors for personal debts...
Posts Tagged ‘ FDCPA ’
FDCPA: They won’t stop calling; When can my creditors legally call me?
Many of our customer’s frequently get calls through out the day and complain that they never stop. Often even while a review continues on their accounts the lender will still continue to call, along with their collection activity (calls, letters, late charges, etc.) including sending the files to foreclosure until there is a set...
Wachovia: Authorization Questions… It’s not good enough that you know the homeowners info!
Wachovia, in no new fashion of being over protective as they are already with their letter of authorization process, have been asking for additional informational when calling in as a 3rd party that just about no other lender does. In retrospect it is funny because even Wells Fargo who is notorious for their auditing...
Wachovia’s Letter of Authorizaiton Process: Two letter are better than one?
Wachovia, either because a large amount of identity theft or because they’ve been caught in problems for violating the FDCPA, has enough time on their hands to receive Authorizations to Release information but are sending out another letter once that letter is processed by them. The letter that arrives requests that the borrower also...
Washington Mutual’s Assets departments not accepting verbal authorizations.
Washington Mutuals Assets Department, since around June, has not been allowing for verbal authorizations to be given to third parties by the homeowners over the phone. Basically, for those who don’t know, when it is necessary for a lender to speak to a third party, this would be someone who is not the borrower/debtor/homeowner,...