Chase, like many companies in its pursuit for improving how it does business, attempted to make some changes to Loss Mitigation Workout line up. Traditionally speaking the process goes from having a simple document collector and negotiator structure to trying to break down the whole system to a Multiple Stage Process (opener, negotiator, closer, etc.). Well as this structure adjustment was only implemented two months ago and around the beginning of this month they went back to their old way of processing deals we think it’s safe to say that things didn’t workout they way they had hope for.
Needless to say it caused enough issues that we are still getting calls from multiple agents working the same file and in some cases actually trying to negotiate a deal that has been already approved. Look out for erroneous calls from negotiators calling to advise that you do not have an approval as of yet when it is possible that you very well may.