Important changes to loss mitigation process of Bank of America
Bank of America real estate professional webinar series is one of the ways they stay better connected with their agent community. The upcoming webinar will provide information that helps you better serve your customers. These sessions include time to respond to the questions you provided in advance. They will host next session on Monday, January 27 with a focus on servicing standards.
Topics that will be covered:
Earlier single point of contact assignment: Customers will continue to be proactively assigned a Customer Relationship Manager (CRM).
Streamlined financial document collection process: Customers will now submit a single package that includes all documents required for all loss mitigation options (including modification, short sale and deed in lieu) for which they may qualify.
Comprehensive evaluation process: A short sale record will be automatically opened if the home retention evaluation indicates the customer does not meet eligibility requirements to retain the property.
Improved communication: Upon completion of the evaluation, Bank of America will provide homeowners with one notification that will list all options and programs for which the customer is eligible.
Q&A: They will answer questions that you submitted during the registration process.
The updated Short Sale Agent Resource Center has educational guides dedicated to all of the above topics.
Senior Vice President, Short Sale/Deed in Lieu
Time: 1 – 1:30 p.m. Pacific
2 – 2:30 p.m. Mountain
3 – 3:40 p.m. Central
4 – 4:30 p.m. Eastern