Wells Fargo Home Mortgage and their sister division America’s Servicing company has just about totally illuminated all their counselors ability to put any thought into their job. They now have a system that diminishes the capability of the agent on the phone from adjusting a plan till it fits the clients needs to now strictly advising them of the plan it (the computer) feels is a best fit. As we have all seen those Sci-Fi movies where the computers take over this is similar case where the counselors just feed information into a computer and it spits out an answer.
Though this program may seem like a solution to the lender now we feel in the long run they will see the repercussion. The issue is that not everyone fits into a box. The box that the lender created even through it does adapt to the information being given one of the most important parts of the position is to debt counsel and offer the homeowner the alternatives and what they must do in order to qualify.
We have found for hundreds of our clients that a few changes can make all the difference between them qualify and their receiving a denial letter in the mail. If you know anyone that needs help have them speak to someone who can help.
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